Privacy Policy

Dynamic Roofing & Exteriors (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have regarding that information when you interact with our website, fill out our estimate form, or otherwise communicate with us.

1. Information We Collect

We collect the following categories of information directly from you:

• Contact information— your name, mailing address, email address, and phone number.
• Property details— information about the property where work will be performed (address, type, age, square footage, materials, and damage description).
• Insurance and financing information— whether you intend to file an insurance claim, your insurance carrier (optional), and your interest in financing options.
• Communication preferences— your preferred contact method, best time to contact you, and your opt-in status for SMS/text messages.
• Website usage information— basic analytics data such as pages visited, device type, browser, and approximate location, collected automatically through standard web technologies.

2. How We Use Your Information

We use the information you provide to:

• Respond to your estimate request and provide quotes.
• Schedule inspections, appointments, and on-site work.
• Communicate with you about your project, including updates, scheduling, billing, and service-related notices.
• Send you appointment reminders, project status updates, and (with your separate opt-in) occasional promotional or marketing text messages.
• Process payments and, when applicable, coordinate financing.
• Assist with insurance claim documentation when you ask us to.
• Improve our website, services, and customer experience, and comply with our legal obligations.

3. SMS / Text Messaging Program

When you check the optional SMS opt-in box on our estimate form, you consent to receive recurring text messages from Dynamic Roofing & Exteriors at the mobile number you provided. Message types may include estimate updates, appointment reminders, project status notifications, customer service responses, and occasional promotional offers.

• Frequency: Message frequency varies based on your project activity and engagement.
• Cost: Message and data rates may apply, depending on your mobile carrier and plan.
• Consent is not a condition of purchase. You may request and receive services from us without opting in to text messages.
• Opt-out: You can opt out at any time by replying STOP to any message we send. After opting out, you will receive a confirmation message and will not receive further marketing messages.
• Help: Reply HELP to any message for assistance, or contact us at the phone number or email below.
• Carriers: Carriers are not liable for delayed or undelivered messages.

4. How We Share Your Information

We only share your personal information with the limited categories of recipients listed below, and only as needed to provide our services to you:

• Service providers who help us operate our business (for example, our CRM, email and SMS messaging platforms, scheduling software, payment processors, and hosting providers). These providers are contractually bound to use your information only to provide services to us.
• Financing partners— only if you affirmatively request information about financing options.
• Insurance carriers and adjusters— only when you ask us to assist with an insurance claim related to your project.
• Legal and safety— when required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Dynamic Roofing & Exteriors, our customers, or others.

We do not sell, rent, or share your personal information — including your phone number — with third parties for their own marketing purposes.

5. Cookies & Analytics

We use cookies and similar technologies to operate our website, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the site.

6. Data Retention & Security

We retain your information for as long as needed to provide our services, respond to your inquiries, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the Internet is 100% secure, however, and we cannot guarantee absolute security.

7. Your Choices & Rights

• Access and correction: You can ask us to provide, correct, or update the personal information we hold about you.
• Deletion: You can ask us to delete the personal information we hold about you, subject to our legal and business retention obligations.
• Marketing opt-out:You can opt out of marketing emails by clicking “unsubscribe,” and out of SMS marketing by replying STOP.

To exercise any of these rights, please contact us using the details below.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of the page. Material changes will be posted on this page and, where appropriate, communicated to you directly.

10. Contact Us

If you have questions or requests about this Privacy Policy, please contact us at: